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Posts Tagged ‘customer service’

Tim 23 Jun 2011

How disaster prompted social media success

Tweet posted an interesting story earlier today about how reaction via social media to last year’s Icelandic ash cloud actually saved KLM Royal Dutch Airlines from a potential PR disaster. It’s an interesting read and KLM’s actions and success should be held up as an example of why social media is vital to any […]

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Tim 17 Feb 2011

Social Media: Don’t be afraid, embrace!

By Tim in Social media

Tweet We recently suggested why you should be getting your business involved in social media and even how social media has proven successful for some of the less obvious professions, but the biggest barrier for businesses contemplating the step is fear of the unknown. To combat some of the fears you need to consider why […]

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